La Marzocco is committed to best practice in Equality, Diversity, and Inclusion. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our team and actively encourage BAME and LGBT applicants to submit their CV, so we have the widest pool to choose the most suitable candidate from. We provide an open, inclusive, and supportive environment. We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We are looking for people of strong core values, who are exceptionally high performers and work collaboratively towards our mission to build relationships that enrich the lives of others. “You can learn a technique, but you can only develop passion through dedication, love, pride and respect in your work.” ~ Piero Bambi ~
About the Role
An exciting new opportunity has arisen to join the team at La Marzocco UK & Ireland, we are looking for a new La Marzocco Home Sales Administrator. While La Marzocco is known for its commercial espresso machines used in the best cafes all around the world, La Marzocco Home’s range of domestic espresso machines, grinders and accessories is growing and becoming an increasingly important part of the overall business. You will be supporting the sales administration of La Marzocco Home product range. We currently have two offices in the UK, our head office in London and local office in Leeds. This role will be based in London. The Home Sales Administrator role offers the opportunity to liaise with our customers and partners in the UK & Ireland and would suit someone driven who is highly organised.
The successful candidate has a pivotal role; works closely within our La Marzocco Home team, with our Logistics department, with our customers building stronger relationships and supporting them in the growing marketplace. You will be joining our growing energetic team and reporting to the LM Home Manager, you will work within the Home team to assist in the planning, execution, and optimisation of our customer supporting strategy. This role is busy and demanding, and so it is essential that you have attention to detail, excellent time management skills and can work under pressure.
You will have a proven track record as a Sales administrator or similar role. You will work collaboratively with all departments to capitalise on every opportunity to support existing and new customers, as well as end users. You will become part of a very close working team with sales, marketing, after sales and finance. In addition to make sure the sales process is smooth and promptly addressed in case of any issue arising, you will also demonstrate pro-activeness, excellent interpersonal and analytical skills. This position is available immediately, initially offered on a 6-month probation period.
About La Marzocco UK
La Marzocco, founded in 1927 by the Bambi brothers, has traditionally specialised in manufacturing and distributing high-end crafted coffee machines. La Marzocco is leader in the specialty coffee sector, and it is a global group with branch offices worldwide, and headquarters in Florence, Italy. La Marzocco UK operates within the UK and Irish markets, and we are a small dynamic team that pride ourselves for the commitment to support our partners in the coffee industry and hospitality sector, as well as to sustain charities in our community with their ongoing projects. You will be involved in all aspects of the business, and we are committed to your career development and support.
Job Purpose, Responsibilities and Duties
Support the Home team with day-to-day tasks to ensure they run the department profitably, allowing full focus on customers and growth.
Work closer with our logistics partner Espresso Solution on stock availability, orders, delivery enquiries, loan stock to customer, etc.
Create and maintain database, organize documents and share filing systems (MS OneDrive, Google) and contribute to general and ad-hoc administrative duties as directed by the LM Home manager.
Reporting and data retrieve and/or in collaboration with the other departments.
Assisting the Home Manager working towards both B2C and B2B sales targets.
Support Home team to ensure the showroom is always set up and ready for pop in visit from prospects and customers.
Assisting and following up with Loans machine
Working with the after-sales department and our network of approved technicians to ensure that all warranty claims and servicing issues are resolved in a timely fashion.
Supporting La Marzocco events including coffee festivals and roadshows throughout the year.
Supporting sales and promotion of our entire home product range.
Providing valuable feedback to management to make sure that our partners, and end-users, are satisfied with the product and overall service.
Innovate and present new ideas and approaches to sales admin.
Develop engaging and trustworthy inner and outer relationships for mutual success.
Person Specification
This role is an excellent opportunity for candidates seeking a varied and challenging position. We are looking for an applicant who is energised, trustworthy, and hard-working, with excellent communication and team working skills. The ideal candidate will have a positive attitude with a courteous and helpful approach. Overall, we are looking for someone who has/is:
Office-based, in London Shoreditch.
Be personable and a good communicator with great verbal and written communication skills to be representative of La Marzocco
Possess high level of organizational skills, proactive and time-oriented with a positive can-do attitude
Accuracy, great attention to details essential, with the ability to plan, multi-task, and prioritise workload
Proficiency in Microsoft Office Suite, databases, project management tools and internet usage
Team-Oriented, Self-Motivated with Strong Leadership Skills and Goal-Oriented. Someone who can think innovatively
Proven experience as a sales administrator or similar role for at least 2 years
Schedule in-house and external meetings as directed, ensuring compliance with our office protocol.
Make travel arrangements for the Home team.
A passion for specialty coffee preferable but not necessary.
Our offer to you
• Employer Assistance Programme
• 25 days plus bank holidays
• Higher employer’s pension contribution
• Opportunities for professional growth and development
• Cycle to work scheme.
• A supportive and inclusive work environment
If this feels like you and would like to be considered for the position, please send your covering letter and an up-to-date CV which evidence the above, thank you!
