Climpson & Sons are one of the pioneers of the evolving London specialty coffee scene, supplying a growing number of cafes, restaurants and businesses across London, the UK and Europe.
A key aspect of our offering is to support our customers to learn more about coffee through barista training - from introduction to coffee, through to advanced coffee making. One aspect of the role is to educate and support wholesale customers to a high professional standard of coffee making. You will find success in hosting and running impactful training and support for improving quality and communications around specialty coffee and our offering. The other area of focus is to organise and host retail customer workshops and training, working with home enthusiasts to get the best out of their brew.
This role is an entry level role, with the ideal candidate having at least two years’ experience of working as a barista/head barista in specialty coffee and looking to take the next step. This role is mostly based at our Training Academy in London Fields.
Key days: Full time, Tuesday to Saturday
Key Tasks:
Booking and organising barista training sessions for our wholesale customers.
Educating our customers to a high standard of coffee knowledge and brewing as per the Climpson & Sons training curriculum
Relationship maintenance and building: our customers require attention, visits on a regular basis and follow ups on training.
Scheduling follow up visits and setting KPIs for impactful training
Supporting and reporting to the team on a daily basis
Keep up with developments in coffee making and communicate them to our customers.
Daily use of booking platform and CRM software to keep customer details and interactions up to date and accounted for
Administration of online training platform such as registration of customers and updating content
Attend training “calibration” sessions and regular cuppings.
It is expected you will provide occasional on the spot training and also may receive out-of-hours contact from customers.
You will support customers with ‘trouble shooting’ and technical assistance
Organising, hosting and teaching the retail barista courses and workshops, generally on weekends.
Account management support of retail customers
Hosting roastery tours and cupping sessions for customers
Supporting with themes and hosting Cupping Club and managing communication and attendance of customers
Supporting with coffee and new product campaigns
Creating written and video content for training materials
Writing and/or submitting content for the wholesale and retail newsletter
Trade shows: you will be expected to represent the company at various trade shows .
Skills & Qualifications
An outgoing personality and a passion for working with people
A love for specialty coffee
A minimum of two years working in a high-end speciality coffee environment
Ideally experience in supervising or management.
Demonstrable skills in teaching and inspiring people about coffee
Exceptional coffee preparation skills and coffee knowledge
Experience in alternative brew methods
You will have a professional attitude and be a problem solver.
An understanding of the ins and outs of running a cafe
Excellent communication and organisation skills
Fluent in written and spoken English
Experience with equipment and trouble shooting.
Earning & Benefits:
Working at a Bcorp business
All you can drink specialty coffee
Reduced rates on food & beverage at Climpsons Cafe and Brat.
Free weekly yoga
Opportunities to learn and develop your coffee and management skills
Staff BBQs and events
Climpson & Sons is committed to equal treatment for all. We want to create a culture and environment where every individual is treated equitably and with respect and our aim is to ensure fair and equal treatment for all.
TO APPLY: Please send an email to us careers@climpsonandsons dot com with your CV and a cover letter or video whicbh outlines what makes training impactful and why you would be the best person for the role.
