CUSTOMER SERVICE & OPERATIONS CO ORDINATOR
We are a fast-growing London based start-up, and inventors of the first digital micro coffee roasting systems, manufacturing and selling IKAWA roasters around the world.
The award winning IKAWA Sample Roaster has been on the market for over three years and is sold in over seventy countries worldwide.
Following a successful Kickstarter campaign in 2015 we have now launched IKAWA at Home, with the IKAWA Home Coffee Roaster, and a selected range of green coffees.
Our vision is to improve the value chain for smallholder producers and benefit the global coffee industry and coffee drinkers by improving quality, and appreciation of excellent coffee.
Join us to help deliver this vision, create a global brand, a meaningful community and a product people love.
We are excited to be recruiting for a highly organised, resourceful and motivated person to join our growing team in our East London office, to help manage our growing, international customer base for IKAWA for Professionals and IKAWA at Home.
This position is suitable for an exceptional candidate with previous experience in a customer service or similar client facing role, and/or an operational role. You will be a personable individual who ensures delivery of excellent service standards, demonstrating resourcefulness, organisation and effective communication.
The role will offer a real opportunity to shape our customer relationship strategy as the business grows, covering a wide variety of tasks and responsibilities. You will proactively support new and existing customers in over 70 countries worldwide, as the first point of contact for product information and operational support. The responsibilities will include:
You will be a critical member of our small talented team as our company moves to the next stage in our growth. Join us in our mission to make change in the world of coffee roasting.
The ideal candidate will demonstrate:
Our office is located at: Unit 9, Bayford Street Business Centre, Bayford Street, London Fields, London, E8 3SE
Full time (Monday – Friday).
Immediate start available. Notice periods considered.
Based on experience.
Company benefits including 22 days holiday and access to company pension scheme.
Please send us an email with a CV and covering letter to firstname.lastname@example.org.
+44 (0)207 7295 664