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Customer Service and Operations Co-Ordinator

at IKAWA Coffee
  • Date posted: October 11, 2017
  • Location: London, United Kingdom
  • Job type: Full-time
  • Salary: Competitive

CUSTOMER SERVICE & OPERATIONS CO ORDINATOR

IKAWA Coffee

We are a fast-growing London based start-up, and inventors of the first digital micro coffee roasting systems, manufacturing and selling IKAWA roasters around the world.

The award winning IKAWA Sample Roaster has been on the market for over three years and is sold in over seventy countries worldwide.

Following a successful Kickstarter campaign in 2015 we have now launched IKAWA at Home, with the IKAWA Home Coffee Roaster, and a selected range of green coffees.

Our vision is to improve the value chain for smallholder producers and benefit the global coffee industry and coffee drinkers by improving quality, and appreciation of excellent coffee.

Join us to help deliver this vision, create a global brand, a meaningful community and a product people love.

See: www.ikawacoffee.com

The Role

We are excited to be recruiting for a highly organised, resourceful and motivated person to join our growing team in our East London office, to help manage our growing, international customer base for IKAWA for Professionals and IKAWA at Home.

This position is suitable for an exceptional candidate with previous experience in a customer service or similar client facing role, and/or an operational role. You will be a personable individual who ensures delivery of excellent service standards, demonstrating resourcefulness, organisation and effective communication.

The role will offer a real opportunity to shape our customer relationship strategy as the business grows, covering a wide variety of tasks and responsibilities. You will proactively support new and existing customers in over 70 countries worldwide, as the first point of contact for product information and operational support. The responsibilities will include:

 Customer Service

  • Being the lead respondent of IKAWA Support and Customer Service
  • Developing and implementing effective systems to improve customer experience
  • Providing new customer support and on-boarding
  • Implementing proactive customer service initiatives
  • Customer relationship management through company CRM

 Operations

  • Implementing and managing global logistics planning and execution
  • Internal and external asset management
  • Maintaining, and reporting on, accurate operational information and KPI’s
  • Being a critical link in supply chain; assisting with planning, forecasting, and creation of our product
  • Co-ordinating After Sales Service requirements for wide customer base
  • Providing, both internal and external, basic technical support

 

You will be a critical member of our small talented team as our company moves to the next stage in our growth. Join us in our mission to make change in the world of coffee roasting.

Requirements

The ideal candidate will demonstrate:

  • Demonstrable customer service experience and/or experience from working in operations
  • High levels of attention to detail and organisational skills
  • Resourcefulness & creativity, with the ability to independently solve problems
  • Confidence and a positive, can do attitude
  • Ability to multi-task, prioritise and manage a heavy workload efficiently
  • Clarity in verbal and written communications
  • Excellent interpersonal skills, with the ability to adapt and respond to customers worldwide.
  • Competence with Microsoft Office and capable with CRM, customer service, and productivity software
  • More than one spoken language (preferred but not essential)
  • Experience and/or an interest in working with/for start ups
  • Experience and/or a keen interest in coffee (is useful but not essential)

Location

Our office is located at: Unit 9, Bayford Street Business Centre, Bayford Street, London Fields, London, E8 3SE

Contract

Full time (Monday – Friday).

Immediate start available. Notice periods considered.

Remuneration

Based on experience.

Company benefits including 22 days holiday and access to company pension scheme.

Application

Please send us an email with a CV and covering letter to jobs@ikawacoffee.com.

Contact

jobs@ikawacoffee.com

+44 (0)207 7295 664

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