at Gaff
We are seeking a passionate and experienced Café or Restaurant Manager to oversee the daily operations of our gaff in Lewisham, We are looking for a person who can ensuring exceptional customer experiences, a motivated and well-managed team, and work closely with operations to bring new ideas and energy to the table. This role requires a dynamic personality with strong project management skills. If you’re ready to lead a passionate team and make a meaningful impact on gaff, we’d love to hear from you!
Key Responsibilities
Recruit, train, and onboard staff to build a skilled, cohesive team.
Manage staff schedules, ensuring adequate coverage for all shifts while optimising labour costs.
Foster a positive and collaborative work environment that encourages growth, accountability, and motivation.
Conduct regular performance reviews, set individual and team goals, and provide constructive feedback.
Address team concerns promptly, ensuring a supportive and fair workplace.
Lead by example in providing excellent customer service, setting the standard for the team.
Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
Monitor service quality and implement improvements to enhance the customer experience.
Promote customer loyalty by ensuring a welcoming and enjoyable environment.
Collaborate with marketing teams to create promotions or events that drive customer engagement.
Ensure full compliance with health, safety, and food hygiene regulations at all times.
Conduct regular audits and inspections to maintain a safe and clean environment.
Train staff on health and safety policies, food handling, and emergency procedures.
Maintain accurate records for compliance, including cleaning schedules, temperature logs, and incident reports.
Address any health and safety issues promptly, implementing corrective measures where needed.
Oversee inventory management, ensuring stock levels are maintained and wastage is minimised.
Manage vendor relationships to ensure timely delivery of quality supplies at competitive prices.
Develop and implement operational procedures to optimize efficiency and service delivery.
Monitor financial performance, including budgets, sales targets, and cost controls, and prepare regular reports.
Lead small-scale improvement projects, such as menu updates, café refurbishments, or new service initiatives.
Drive sales by analysing performance metrics and identifying opportunities for growth.
Develop and implement strategies to increase revenue, from upselling to creative promotions.
Set and achieve sales targets, celebrating wins with your team.
Monitor costs and budgets to ensure profitability while maintaining quality.
Qualifications & Skills
Proven experience in a managerial role within the hospitality or café industry.
Strong leadership and team management abilities.
Excellent customer service skills with a focus on creating positive experiences.
In-depth knowledge of health and safety standards for food and beverage establishments.
Exceptional organisational and project management skills.
Proficient in Gsuite.
Strong financial acumen and ability to analyse performance metrics.
Ability to work under pressure and adapt to a fast-paced environment.
What We Offer
Competitive salary and benefits package.
Opportunities for professional development and career progression.
A supportive and inclusive work environment.
Employee discounts and perks.
Apply Now!
If you’re ready to lead a passionate team and make a meaningful impact on gaff, we’d love to hear from you! Send your application to [email protected].
